Make Recruiters Work for You

There are many misconceptions about recruiters and what they do. Some people see them as magical, job-finding elves, who are going to solve all their problems. Others see them as the bottom feeders of the HR world, who will staff any position for a buck. Regardless of your opinion…we have all the jobs. You need to learn how to make us work for you.

Understand There Are Different Types of Recruiters

Internal Recruiters – These people work directly for the company you could be working for. They often have direct access to the hiring manager and are probably the most well versed in the position requirements and the corporate culture. They likely also work in other areas of HR, which means if you’re hired, they will have to work with you. If they determine you are unpleasant at any point during the recruitment process, they will have to think very hard about whether you will be submitted to the hiring manager or end up in the “not qualified” pile.

A Recruiter From an Agency – Depending on the Agency’s relationship with the company, they could have any level of knowledge about the position and the company. A good recruiter will do their research and be very knowledgeable about both of these things. Some companies have no interest in engaging in the recruitment process, they will outsource it to an agency, and provide very little information. Regardless of how skilled a recruiter is, they may not be able to answer your specific technical questions about a position, but they are still the gatekeeper between you and the hiring manager… so play nice. Also, the quality of the candidates they put forward are a direct reflection of how effective they are at recruiting. They’re depending on you to be impressive to make them look good. When you suck, it’s embarrassing for everyone. Don’t take your interactions with these people lightly… because they’re not.

How to Talk to Recruiters

You already know that when you apply to a job ad, you should tailor your resume to that position. You sift through the ad and the company website and make sure you fit with that company and that position. Many people are very good at this, but when they don’t have those tools to guide them, they flop.

Think about how recruiting works. Clients contact agencies, who specialize in recruiting, to make sure they choose the right candidate. Recruiters talk to a million people per day. You need to make an impression with your skills and experience and your personality in order to stay out of the Applicant Tracking System “Black Hole.” To do this, you need to make sure that several key messages stick in the recruiters mind:

·        Your area of expertise

We understand that being unemployed is difficult, but you’re not doing yourself any favours by telling us you can do anything… because you can’t. When we staff a position, we want to have a perfect fit between the employee and the employer… We’re not interested in finding you something to tide you over until the next position comes along. 

·        Your marketable skills and relevant work experience

What job would you be perfect for? Which skills make you perfect for that position, and what relevant, real-world examples can you tell me about where you exhibited those skills? These are the most important things to have recruiters remember. Terrible recruiters may not actively ask you for these specific tidbits of information, so you may need to work them into the conversation on your own.

·        Your name (or personality… or both)

There is something about you that’s memorable. Find out what it is. For some people it’s their work experience, personality or even just your laugh.  You can go as far as to develop a tagline for yourself that helps the recruiter remember who you are.

Keep Your Leads Warm

Job hunting is just selling yourself. Keep in touch with them the same way you would a sales lead. Any recruiter could have an opportunity for you at any time. Connect with them on LinkedIn. Congratulate them on new positions (especially if it’s with another recruiting agency), and find reasons to engage with them on a regular basis.

When the jobs come in, you need to be already known to the people handing them out and they need to know you well. Before speaking with a recruiter, picture this scenario…

A new position has come in. Several recruiters are sitting around a table discussing the qualifications. The lead recruiter asks “does anyone have any candidates for this position?” If you were successful in your interaction with the recruiter, they automatically say your name in this meeting without having to consult the applicant tracking system. 

Personal Marketing: The New Job Search

If you’ve been unemployed recently, you’ll notice that the job hunt has changed drastically from what it used to be. You used to submit applications to job postings, sit home and wait for someone to call you for an interview. People don’t do this anymore. We’re still in a recession and unemployment rates are still high. Because of this, it’s likely that someone more qualified than you had applied to these open competitions anyway. If you’re sitting home waiting for the standard process to work, you’re going to be sitting there for a long time.

I've spoken at length about how to use social media to network and get yourself noticed outside the traditional channels. In addition to doing this, you need something about you that stands out from the other candidates, and then you need to effectively convey that to potential employers. You basically need a personal marketing plan.

1. Describe Your Dream Job

First you need to identify what you want to be doing.

• What are the skills someone doing that job needs to have?
• What are that person’s daily tasks?
• What behavioural competencies are required for this position?
• What type of experience does that person need?
• What does this person’s career path look like?

You should be able to answer most of these questions before even starting to think about applying. Then you need to identify the gaps between you and the ideal candidate for this position. Before applying for this position, you may need to upgrade some skills or gain some experience. Don’t sit there defeated saying “I can’t get experience because no one will hire me.” There are internship opportunities or not-for-profits, and small businesses who would gladly accept a volunteer to do whatever it is you do. Then when you introduce yourself, you can replace the word “unemployed bum” with “freelancer” or “professional consultant” even if you’re not getting paid.

2. Identify Your Key Differentiators

• What is unique about you?
• Why do you stand out from the other candidates?
• Do you have accomplishments that other candidates may not have (i.e. awards, publications, relevant memberships, etc.)?

Get to know your own personality. Ask some friends how they would describe you. You need recruiters to look at your resume and online profiles, and really feel like they know you. Unless you’re just a miserable person… then hide your personality at all costs.

3. Build Your Brand

Once you’ve done this, you need to be able to describe yourself as the ideal candidate. Seamlessly link your description of yourself to the description of the ideal candidate. When you introduce yourself to people, they will often ask what you do. You need a brief description of yourself that highlights your key differentiators. You should also tailor it to your audience. There may be more than one career path to your ideal job, or more than one job that interests you. Know your audience, and make sure you’re telling them what they want to hear from you. Companies wouldn’t use the same marketing collateral across all clients. They tailor it to highlight the products or services most valued by different target markets. You should do the same for your target companies.  

4. Execute

Once you’ve created the outline of your candidate brand, update all of your social networking sites well as your resume, business card, etc. to reflect this brand. Then you can start to develop an application process. Much like a sales process, you’re going to be generating leads and identifying the most effective methods of reaching out to those companies, that is consistent with your personal brand. I have an entire series of “How To” posts about using social networking for the job hunt called “Dude Where’s My Job?” Take a look back through for more tips on interacting with these companies online.

Sitting at home, filling out applications and applying to open ads is old-school. That job search model is not productive in this type of economy, so why would you sit home and do the same thing over and over again with no results? Stand out and be productive.

The Job Hunt Blues

People often tell you that looking for work is a full time job. Those people are correct. It is actually the WORST job ever because you don’t get paid and the more you have do it, the worse you feel about yourself. Like a regular job, you need a work-life balance. This is actually more important than it is in a regular job, because companies need to see you at your best. If you’re too eager, or mopey, or tired your chances of success decrease slightly. Sitting at home doing the same thing over and over again with little or no success really demotivates a lot of people and they start complaining about everything, including the lack of employment in their respective areas. This is not attractive to any prospective employer.

Lucky for you, I’ve put together one of my famous numbered lists to solve all your problems.

1.       Wake Up at an Appropriate Time

It’s really easy when you don’t have a place to be, to sleep in, watch cartoons and live the sedentary life. You still have to put in the hours to be an effective job seeker. Also, interviews are always during work hours, so you’ll most likely need to be alert for a morning interview. It’s hard to do that at a 9am interview if you’re used to waking up at noon.

2.       Plan a Full Workday

It’s really easy to get sidetracked when you don’t have a plan. Create a job hunting strategy and map out all of the tasks involved.  You know when you are the most effective, so you can plan the heavy stuff for those times. You need to take into consideration the time it takes to fill out applications, write cover letters and tailor your resume. Make sure you include time to use social networking for job hunting purposes, and attend physical networking events as well. A former employer of mine once told me not to work on any one task for more than two hours at a time. He says after this time, you become less interested and less efficient. Change it up every now and then.

3.       Take Breaks

The reason steps 1 and 2 are important is that if you do them properly, you won’t feel guilty about taking regularly scheduled breaks. Your employer is required to give you a 15 minute break every four hours and 30 minutes for lunch on a full shift. If he’s not a douchebag, he gives you a full hour. Take those breaks. They are government mandated for a reason. Don’t be your own douchebag boss.

4.       Don’t Forget About Your Hobbies/Personal Life

If you are a regular gym-goer, now is not the time to stop. You should also take this opportunity to start eating healthier. Continue to go out and see people on a regular basis. Doing stuff from a computer at your kitchen table and then moving to the couch at 5pm, and then to bed and back to the table in the morning can make you a little crazy. The networking events you attend won’t be enough. Plan things with your friends and go out at night. Be a regular person even though you don’t have a job…just do it cheaply cause you’re poor.

When you neglect to properly plan and execute your job hunting strategy, you start to feel guilty about how little you’ve done. Then you don’t take time for yourself. This results in you being less effective. It’s a vicious cycle that ultimately results in a pint of ice-cream, a lot of crying and still no jobs. The worst thing you can do for yourself at this juncture is take away the things that make you sane. Also, if you have good friends, they will pay for things because they feel sorry for you. You won’t get this kind of treatment again until someone you love dies (true story).

P.S. These strategies can also be applied to people who work from home or for themselves. 

Why Recruiting is as Awful as Dating

Here’s a neat little tidbit about recruiters. They’re real life people and everyday is full of disappointment. E-recruiting, much like E-dating, has many success stories. You’ve probably met a lot of happy couples who met online, but for every happy couple, there are 10 horror stories of people showing up 10 years older or 50 pounds heavier than their picture. The sad part about recruiting is that you don’t get to date the winners for very long. You give them to the hiring manager and then you have to start all over again.

A little insight into the process

First the recruiter crafts their profile:

I like long walks on the beach, Reggae music and I love to cook. I’m looking for someone with 5 years’ experience in marketing, experience with popular software with excellent attention to detail and willing to work in a remote location.

…then we sit back and laugh, knowing that person probably doesn’t exist, especially in the remote region the hiring manager needs them in. This is basically the equivalent of asking for someone with a six-figure income who is ok with the fact that you’re a single parent of five. If you ever see someone in a restaurant writing on a laptop, swirling a glass of brandy and laughing maniacally like a Disney villain, but crying at the same time...that’s a recruiter having a normal day.

Speed Dating Round

Recruiters schedule entire days of interviews just to meet the people, make sure the person matches the profile and isn’t a complete douchebag. You need to get through the first date to get to the second date with the hiring manager.

Step 1 – Make sure you can back up what’s written on your resume.

You were chosen to be interviewed because of several things you wrote on your resume. We’re going to ask you about them to make sure you did them. Be prepared to elaborate on specific projects.

Step 2 – Know yourself really well.

You are going to be asked to give an overview of your work history as well as what you’re passionate about. Print off your resume and make notes if you have to. Just be prepared to talk about this. It sounds like a given, but a lot of people fail here.

Step 3 – Be Charming

I interviewed a woman who had her own tagline. She told me she was “a small town girl with a big city attitude.” I never forgot her name as a result. Just like people don’t forget a good date, they certainly don’t forget a bad date.

Fact: Sometimes the HR guy won’t know all of the intricacies of the app development position you applied for.

Fact: They will be completely aware of the condescending attitude you have towards them.

Here is a list of things that will not get you to a second date

·      Name dropping: Tell me on your resume what companies you worked for, don’t spend a significant amount of time asking me if I know so and so. I’m not impressed by the fact that you worked for Donald Trump unless you can effectively tell me what you did for him.

·      Questioning my questions: If I ask you to elaborate on something, don’t ask me why I want to know that or how is that relevant to this position unless the question makes you uncomfortable for some reason. Often recruiters will want to know about all of your skills (even the ones that don’t pertain to the position you applied for). They can contact you for other positions, unless you were uncooperative.

·      A Shi**y Tone: Be intelligent, but don’t get smart. You would be surprised at how many professionals, after they realize they’re talking to a lowly recruiter, develop a smarmy attitude. Newsflash! In order to be hired, HR still needs to want to work with you.

I actually had an interview where the applicant told me to go to his website, because I could stand to learn a little about the field I was recruiting for…resume deleted.

Don’t be a douchebag. We share all of our notes with the manager.

Example: John Smith, 10 years of marketing experience, excellent portfolio, possibly overqualified for the position. Complete ass. If you hire him, I’m quitting.

Bottom Line: Most successful organizations are looking for someone who is a cultural fit. Being an attractive candidate does not give you carte blanche to be an ass. Getting through the first round is not a difficult task. Know your resume, be confident and courteous and welcome to date #2. 

Resume Do’s and Don’ts

Remember when I used to blog about things? Well I’m doing it again! I committed a cardinal sin of social media and took a short hiatus while I started a new job. Since my last post in April, my Klout score has dropped 6 points. This can mean one of three things.

1. My social media presence is strong enough without my blog to sustain a fairly consistent score.
2. No one was really reading my blog anyway.
3. Klout doesn’t really measure anything accurately.

Luckily, for you guys, my new position is in recruitment. I have spent the last month going through resumes of marketing and communications professionals from all over North America, and I have put together a list of tips that can help you get from the recruiter to the hiring manager.

A while ago, I wrote a blog about how no one really knows what is supposed to go on a resume. After screening hundreds of applicants, I have a general idea of what “I” like to see on a resume as well as what I hate to see.

Do

Add links to former employer’s websites – If you were the marketing manager of a company I’ve never heard of, I will want to see that company’s website. If I can’t find it…how good were you?

Insert a brief description about what your former employers do – It’s possible that your business development experience at company ABC is a perfect match for one of my vacant positions. If you don’t tell me that company ABC produces widgets for a specific niche market, you’re assuming I will know or that I will go looking for that information. If you didn’t intrigue me somewhere else on the resume, I probably won’t do that.

Insert links to your social profiles – If I’m on the fence about someone or I like them and just want to learn more, I will try to creep them on LinkedIn. If you’ve applied for a position that requires social media experience, I’m going to creep you. If I can find you easily and see that you’re active, you get bonus points. (Warning: bonus points are non-transferable and have no cash value)

Be specific about what you did – If you worked in business development, throw some numbers in there. If you don’t have numbers, tell me about some specific impressive accounts you landed.

Example: Generated $1.2M in revenue from new accounts in fiscal year 2011-2012. OR Secured accounts with Unilever and Proctor & Gamble.

Don’t

Only include generic tasks you would read in a job description – A lot of people appear to copy and paste job descriptions to their resumes. (i.e. conducted research, lead generation, created marketing collateral.) This gets scanned over really quickly and doesn’t catch the eye of the recruiter (i.e. Me). If you do get to an interview I have to make sure I know:

• ·         What kind of research it was and what the results were.
• ·         What kind of leads you were looking for, how you looked for them, and which ones you were able to secure.
• ·         What kind of marketing collateral you created, who the target audience was, and how effective it was.

Include an Objective Statement – No matter how good you are at writing, these are always terrible. I don’t know who invented these, but I wish someone would have stopped them from doing so. Include a point form list of your strengths. These should be correlated to the job description.

Forget to market your abilities in other ways – If you have a graphic design background, don’t give me a crappily formatted word document. Show me you know what you’re doing. Don’t tell me you have strong attention to detail and then leave typos in your resume.

Ignore the job description – I have read objective statements for applications to marketing positions that state “looking for exciting new opportunities in human resources” …FAIL! I mostly hire independent contractors, and though the ad specifically states “contract position,” candidates tell me they are not interested in contract work. I already have frown lines from calling these people. 

Apply for jobs you’ll never get – Sometimes, you can get to an interview without all the required specifications. For example, I might still consider someone for a position where I’ve asked for 5 years’ experience if they only have four years, but an impressive resume. I will not consider you for a marketing manager position if you’ve only ever been a cashier. Think before you apply.

Cram everything into two pages – Someone made a rule that resumes had to be two pages long. It’s a stupid rule. If you have 5 years of experience, your resume will be longer. If you have an impressive resume that is clear and concise, it can be as long as it needs to be. Don’t leave out important details or reduce your font to 8 points thinking that you’re helping yourself get an interview…you’re not.

This is just a short list of my own pet peeves disguised as tips and tricks for job applicants. I’m sure there will be many more to come. If you’re a marketing and/or communications professional, feel free to send your resume along asking for feedback or a job. Our contract positions are listed here: VentureWeb Jobs, but often we have many more that aren’t posted. 

Your Career Center And You

I whine a lot about how my undergraduate degree really didn’t do much to prepare me for the job market. I also accept full responsibility for not taking advantage of all of the resources I had at the time.

These included;

• ·         Networking Opportunities
• ·         Internships
• ·         Career Services

When I mention Career Services, I actually did make an appointment with a Career Services Counsellor in my third year. I wasn’t really sure what kinds of services they offered prior to my visit. She looked over my resume, made a couple formatting suggestions, and gave me some pamphlets. She was six different kinds of useless.  (At least the Health Clinic gave me a test to see which pamphlets I needed.) After this meeting, I still had no idea what Career Services could actually offer me.

I’ve heard some Career Centers complain that they try to do things for students, but no one shows up. They also complain that students don’t bother with the center until their last year, when they are looking for a job. I’ve heard them attribute it to laziness and apathy.

News Flash! If your entire University campus is full of lazy, apathetic students, your selection criteria SUCKS! You might as well stop offering Career Services, and just start handing out McDonald’s applications. Stop complaining about how no one comes to visit you, and start fixing the problem.

Educate the students on why they need Career Services

Someone starting a four year degree program may not be thinking 5 years into the future. Someone starting a four year Liberal Arts degree is definitely not thinking 5 years into the future. Most 18 year olds don’t think they need to start looking at employment opportunities for when they’re 22. That’s forever away! This thinking is obviously wrong. However, someone needs to change it.

Side Note: Law Students start applying for internships in their first year. This could be due to the fact that they already know what their goal is and how to achieve it. It could also be because they’re expected to do it. Did someone say cultural?

Spread Awareness

Until career awareness can be sexually transmitted, it’s not going to spread itself around campus for you. Students need to know what you offer, and why you’re offering it. You need to convince them you know something they don’t. Have you met an 18 year old? It’s not easy. You’re going to need a full out marketing campaign. Here are some insights from a former student.

1. Anything YOU say during frosh week will be ignored.

2. Posters will be ignored.

3. Anything you say during mid-terms or exams will be ignored.

4. Your mass emails will be deleted, right after they’re ignored.

There are two ways to get students to pay attention to you. The first is to work with the University itself to promote career development across all programs. This is pretty much just a pipe dream, as most Universities are not concerned with employment rates as much as they are with the research of their staff. If you wanted to work in an environment where this was possible, you should have chosen a Career Center at a Community College.

The second is to treat every interaction with a student as a marketing opportunity. When someone comes into your office DO NOT give them a pamphlet. Do you know who gives pamphlets to teenagers? Every adult they come into contact with on campus. You CAN help them with their resume, but that can’t be all you do. Then you’re just a glorified proof-reader. Students need to know things like what the hell they’re supposed to do with an English degree, where to find these jobs and strategies to set them apart from other applicants. At 18 and 19, they won’t think to ask you these questions. The few students that you DO get in your office for appointments need to get the Cadillac of Career Services. If a student walks out of your office with a little more direction and confidence, word will spread. If not, someone will bad-mouth you on a blog like this one where tens of people will see it, and you won’t be any further ahead.

Stalking Your Way To Work

Have you ever been reprimanded for following someone too closely? Have you ever been served with a restraining order? Well then I have good news! Because of the internet’s ability to lull people into a false sense of security, causing them to report all of their personal details on a public forum, you can use these skills to find employment.

A lot of job-hunting enthusiasts will give you all kinds of information about how to set yourself apart using your cover letter and resume. They also give you a general overview of how to network, but don’t really get into the nitty-gritty of how to do it. The current job market is …terrible, and any advertised job you apply for is going to be riddled with competition. Unless you have been in the industry for years, have won some kind of award or have like a third arm or something, it’s going to be difficult to stand out… unless you have an “in” (a contact who is aware of your talents and your job situation). The more “in’s” you have, the better. A lot of jobs won’t be advertised, because they’ll be given to people with “in’s.”

First: Find A Company You Want To Work For

Start following these companies on every social media account they have. Engage with them. Their websites will also name their executives and employees, who will most likely also have social media accounts. You need to follow these people too. Passively begin to engage with them. Retweet, Like, Share, etc. relevant industry material, current events or general information. (You should already be doing this…we’ve discussed this already).

This part is important. Don’t be creepy! Do not comment on pictures of their vacation (where they’re wearing bathing suits) or on things their mom may have posted on their wall. If you have difficulty with this…maybe just skip Facebook altogether.

Through these accounts you’re using your online presence to let them get to know you. You’re also getting to know them. They’re going to tell you things like:

• ·        What committees they are on
• ·        What charity/networking events they go to.
• ·        What events they are hosting, sponsoring or just attending.

You need to go to those and meet them in person.

If they’re sponsoring an event, you can go, network and take pictures of yourself there. Use your social networks to tell them what an awesome time you had and post pics of you there on your networks. Blog about it! Companies will eat this attention up.

Once you’ve spent some time doing this, find a tasteful way to tell them you’re looking for work. This at least puts you on their radar. They can let you know if something comes up. Also, when you apply for an advertised job, you can let the people you’ve been in contact with know you’ve applied.

If you were successful, and they like you, they can give you tips and keep you abreast of the status of the competition. They can also favor you over other candidates, because they are familiar with you. This is your “in” and you did it using social networking…which is something your body needs anyway. 

Dude Where’s My Job? Panel 1 – Straight Talk on Resumes: Part 2

 

Hey everyone!  Remember last week when I got other people to write the content for my blog….I mean when I consulted professionals in the field to give you some well-rounded advice on resume-writing? Well go ahead and get excited, because this is part 2 of that panel.

We’ll start by re-introducing the panel:

Kathy Wishart, Recruiter and Job Search Consultant with Priority Personnel Inc. 

Priority Personnel Inc. is an independent and locally owned New Brunswick recruiting services company. Operating since 1993, our office is conveniently located in the downtown core of New Brunswick's capital city of Fredericton. Wendy Southworth, President, leads this dynamic, forward-thinking organization. Priority Personnel Inc. is driven by a commitment to meet and exceed the needs of our diverse customer base. 75% of our business comes from repeat clients and word-of-mouth referrals.

A wide range of job classifications and services are provided to all levels of Government; not-for profit organizations; and private business such as consulting, legal, insurance, financial, accounting, development projects and corporations, communication, and information technology.

Click here to follow them on Twitter

Dana Leavy is the founder of Aspyre Solutions, and a self-proclaimed "Entrepreneurial Wingwoman", helping aspiring entrepreneurs & creative freelancers start, build & grow sustainable small businesses, through career transition and business consulting. As a career advisor and small business entrepreneur, Dana has helped hundreds of professionals in advertising, marketing, design, multimedia and other industries in creating and executing effective career plans to find and DO the work they are passionate about.

Click here to follow her on Twitter

Mark Babbitt is CEO and Founder of YouTern, where emerging talent connects with entrepreneur-driven businesses and non-profits through high-impact, mentor-based internships. Mark has been quoted on internship, experiential education and career matters in Forbes, Mashable, Under30CEO.com and ReadWriteWeb. Mark also contributes to Business Insider, StudentBranding.com and Intern Advocate. A serial mentor, Mark was recently honored to be named to GenJuice’s “Top 100 Most Desired Mentors” list.

Click here to follow him on Twitter

Participants were asked to answer the following questions:

6. If you are over-qualified for the position, should you leave out some of your qualifications?

Kathy Wishart - If you are over-qualified, please reconsider your application.  It’s not likely to go well if you do get the job.  If you need the job, however, be honest.  Omitting items on your resume is treading dangerous ground since most are likely to regard intentional omissions as on par with lies and misrepresentations.  You might try using the cover letter to leverage your reasons for wanting the job.

Dana Leavy - There's no one right answer here.  Generally speaking the last 10-12 years are going to be the most relevant information, and you want to be aware of dating yourself if you're a senior level candidate, or you're breaking into an industry and vying for a more entry-level role.  Do your best to only include the information that's going to be most relevant to the role and the organization.  If you're breaking into the creative industry and going for an entry level designer role, they're not going to care that you have 12 years of professional work experience, especially if it's in a completely different field.  You're not misrepresenting yourself.

Mark Babbitt - No. You want to get the interview – and to do that you have to confidently display your abilities. Once your foot is on the right side of the door, you’re in a much better position to counter the “over-qualified” objection.

7. Chronological, Competency Based or Other? How do we organize our resumes to screen in and catch your attention?

Kathy Wishart - A combined format is probably the most informative type of resume since it links skills and experiences to actual jobs in a chronological order.  In terms of catching my attention, I’m old school.  Make it visually appealing and don’t give me too much to read or wade through.

Dana Leavy - I prefer and often recommend using a hybrid-style resume that includes the summary, a skills or core competencies section, and work experience & education.  I like this formatting because again, it's really effective for presenting the resume as a branding tool, really communicating who you are and what you're bringing to the table.  But it also flows really well in terms of each section - the summary is a general overview of your top skills, followed by additional skills and core competencies you have, and then the experience section goes into more context about where you've used those skills and expertise to be successful and contribute to the organization.

Mark Babbitt - Again, depends on the career and industry. For old-school medical, legal, and engineering firms, for management positions and academia a chronological resume is standard – and expected. For other industries – including digital media, advertising, public relations and more – a hybrid resume (summary statement and then chronological) tends to work best.

8. Is there a better font, font-size, length etc.? When the employer doesn’t specify these things, what do we do?

Kathy Wishart - I’m personally flexible on font type.  It needs to look professional.  Most fonts are fine at a size 11 or 12.  Some people recommend a page of resume for every ten years of work experience.  I certainly wouldn’t go more than 3 pages EVER for a resume; a two page resume with a cover letter is ideal.

Dana Leavy - It's an antiquated myth that the resume HAS to be on one page, but do keep it under two if possible.  Really it's about what is the most effective format for presenting the information, keeping readability, aesthetic and communication in mind.  As far as fonts and sizing, stay with the standard fonts that work on both Mac and PC (Ariel, Helvetica, Georgia, Palatino, etc.).  If you use a Microsoft-based font that doesn't translate to Mac platform, and it's in a Word document, you risk throwing off the formatting of your entire document, and it can look sloppy.  With that in mind, I always suggest presenting your resume in a PDF format, so as avoid any issues with margins when your reader opens it up.

Mark Babbitt - Same criteria as above. Old-school industries and positions stick to Times New Roman 12 or maybe a non-serif Arial 11. For other industries use a Cailbri 11 or similar visually appealing font. Just please don’t use more than two fonts on the resume; if the resume comes across as loud or obnoxious – it gets discarded.

9. Are graphics and other media helpful in getting through the screening process? If yes, do you have any tips on this for applicants?

Dana Leavy - I don't suggest getting overly creative or putting graphics on the resume, outside of maybe a sidebar as a formatting tool for listing additional information.  Besides taking up space, graphics on resumes don't really serve a purpose, impress anyone, and in my opinion they're cheesy.  If you're a designer, your portfolio should speak for itself.  Video resumes are kind of cool, but they're still up and coming, and most companies prefer the standard resume that they can scan really quick instead of watching a several minute multimedia presentation - they don't have time for that.  The only time I would say it's okay to get creative with your branding package is if it's something that's really going to appeal to the type of company to whom you're applying.  If that's what they do, they might enjoy knowing that you're knowledgeable in that area.  But I would still have a standard resume, and then maybe redirect them to your blog, or website, if you want to give them more of an in-depth creative branding presentation on who you are.

Mark Babbitt - Links to social media sites, as well as an online portfolio or blog, is more than welcome. Graphics can be a distraction for most industries (design and digital media are exceptions). Infographic resumes – when well done – can be a great way to get noticed in new media companies and positions.

10. Is there any advice you would give to job applicants regarding their resume that you have not already addressed?

Kathy Wishart - You wouldn’t walk onto a construction site without a hard hat and steel-toed boots.  Why, then, would you approach your job search without the adequate tools to get the job done?  I’m talking about your resume. Unless you’ve been formally trained on resume writing and are an accomplished resume writer, don’t go it alone.  Consult a resume writing service.  It’s an investment in your career.

Dana Leavy - Once again, just remember that the resume is a branding tool that's meant to tell the story of your career, and the biggest aspects of that to keep in mind are professionalism, formatting/readability, and messaging.  Is your brand consistent throughout?  What do you want the employer to know about you as a candidate, and are you communicating that?  Are you using words and phrases that describe what is unique about YOU, and not just presenting you as someone with the basic qualifications?  If you look at it as a branding tool and build it in that way,  instead of a standard required document, it's going to work much better for you.

Mark Babbitt - Your resume must be positioned to compete. That does not mean the resume has to be perfect; it just needs to be a little bit better than your competition. To do that, the resume must be:

1.            Free of grammar and spelling errors

2.            Tailored to each position/application

3.            Peppered with keywords directly from the job description

4.            MUST contain a statement summarizing your soft skills

5.            MUST contain quantified substantiation of your performance (i.e., “exceeded quota by 132%)

Proper execution of these five issues alone places you ahead of at least 90% of your competition, and should be considered mandatory elements of a good resume.

Thanks again to all of the participants. If you have any questions or comments feel free to add them below, or follow the panel members on twitter and ask them yourselves. I hope this unraveled some of the mystery behind what the "rules" on resume writing are. 

Happy job-hunting

Dude Where’s My Job? Panel 1 – Straight Talk on Resumes: Part 1

Remember when I gave you all that super-helpful information on how to write a proper resume? That’s because I didn't really. What I did tell you was that the personal taste of the hiring manager and the culture of the organization are huge factors to consider when it comes to resume content. There may be some best practices, but for the most part it’s a very subjective topic. I also encouraged you to get advice and feedback from others. Just in case you were waiting for me to do it for you….I did!

The following individuals have graciously offered to contribute their resume-writing expertise.

Kathy Wishart, Recruiter and Job Search Consultant with Priority Personnel Inc. 

Priority Personnel Inc. is an independent and locally owned New Brunswick recruiting services company. Operating since 1993, our office is conveniently located in the downtown core of New Brunswick's capital city of Fredericton. Wendy Southworth, President, leads this dynamic, forward-thinking organization. Priority Personnel Inc. is driven by a commitment to meet and exceed the needs of our diverse customer base. 75% of our business comes from repeat clients and word-of-mouth referrals.

A wide range of job classifications and services are provided to all levels of Government; not-for profit organizations; and private business such as consulting, legal, insurance, financial, accounting, development projects and corporations, communication, and information technology.

Click here to follow them on Twitter

Dana Leavy is the founder of Aspyre Solutions, and a self-proclaimed "Entrepreneurial Wingwoman", helping aspiring entrepreneurs & creative freelancers start, build & grow sustainable small businesses, through career transition and business consulting. As a career advisor and small business entrepreneur, Dana has helped hundreds of professionals in advertising, marketing, design, multimedia and other industries in creating and executing effective career plans to find and DO the work they are passionate about.

Click here to follow her on Twitter

Mark Babbitt is CEO and Founder of YouTern, where emerging talent connects with entrepreneur-driven businesses and non-profits through high-impact, mentor-based internships. Mark has been quoted on internship, experiential education and career matters in Forbes, Mashable, Under30CEO.com and ReadWriteWeb. Mark also contributes to Business Insider, StudentBranding.com and Intern Advocate. A serial mentor, Mark was recently honored to be named to GenJuice’s “Top 100 Most Desired Mentors” list.

Click here to follow him on Twitter

The panel was asked to respond to ten questions regarding resume content and formatting. Below are the first five questions. The answers to the next five questions will be posted next week. This is in the interest of keeping the blog post fairly brief, and not (as some have pointed out) an opportunity for me to have two weeks’ worth of blog posts that I don’t have to write myself.

1. What can I include in a resume that really makes it stand out for you from the hundreds of others you see?

Kathy Wishart - This is a tough one because I’ve seen all manner of format and feature in resumes over the years.  A resume that stands out to me now is one that has energy to it and gives me a glimpse into the person I’m considering.

Dana Leavy - A solid resume summary statement is one of the best "tools" you can utilize to add oomph to your resume, and really give it a solid branding message that communicates your top skills and experience.  I say "summary" instead of an "objective" statement because a summary focuses in on the great qualities that you're essentially bringing to the table for the organization (what are they gaining?), versus an objective, which speaks from the perspective of what you want as a job seeker.  While that's important, it's not going to grab any company's attention - they already know you want to work for them, and leverage your skills!  A great branding summary tells them who you are in terms of your qualifications, what you're there to do, and what unique experience or perspective you can really bring to the role.  If you were to answer the question, "What do I want prospective employers to know about me?" this would be the place to really answer that strategically.

Mark Babbitt - Good resumes tell me what you CAN DO for me, not what you DID for someone else. This includes soft skills, quantified statements of achievement – and confidence.

2. What is the most common mistake that people make on a resume and/or what is the one thing you see on a resume that really irritates you (not including typos)?

Kathy Wishart - A good many people submit resumes that look like a list. They’re bare bones information and lack the flesh and muscle that tell me about a person’s accomplishments and suitability.  A straight up pet peeve, for me, in a resume is the word “etc.” It tells me nothing. I’m also not fond of the personal pronoun “I” in a resume.

Dana Leavy - The biggest mistake I see is utilizing a resume as little more than a sheet of paper that denotes your experience, education and skills.  There is no branding message that tells me why you're uniquely qualified for the role, versus having the minimum qualifications.  A resume should follow a slightly formalized format, yes, but it should tell the "story" of your career by really sticking to a clear branding message that's evident throughout the document.  And the other mistake?  Assuming it all has to fit on one page, cramming information together, and ultimately sacrificing the readability of the document.

Mark Babbitt - The inclusion of an objective statement and other “I” related comments. At least until the first interview, as a recruiter the least of my worries is what “You” want or expect. I’m looking for a good culture fit, coachability – and someone who can do the job right now.

3. I keep hearing that “keywords” are the best way to get your resume noticed, but I also hear not to use “over-used” “buzz” words….but the job ad ALWAYS has these words in it. What are your thoughts on this?

Kathy Wishart - Buzz words don’t bother me, personally.  I think the problem with buzz words is that people tend to overuse them and not back them up with concrete examples that demonstrate that they possess that quality.  I’d much rather infer that someone is creative by reading about a cool accomplishment than the job seeker simply telling me s/he is creative.

Dana Leavy - The summary and skill sections are great places to include an keywords or buzzwords that you know your audience is going to be looking for.  Don't overdo it, and keep it genuine - anything you say in your resume you should be able to back up with context and examples in the interview, so don't just throw in keywords for SEO sake.

Mark Babbitt - If you are applying to a larger organization or agency that uses an Automatic Tracking System (ATS) you have no choice but to pepper your resume with keywords from the job description.

4. Everyone says objective statements are overrated. How should the resume open, and what should be included with it?

Kathy Wishart - In the most technical sense, the resume opens with a solid cover letter.  The cover letter should replace the objective statement.  Resumes open with the name and contact information of the job seeker.  After that, I like to see a well-crafted profile statement and relevant summary of qualifications.

Dana Leavy - See #1 above: Open not with an objective, but with a summary that clearly communicates your brand in terms of your skills, experience and any particularly unique angles that would catch your audience's attention.  This is the first section they will read, and you want to set a strong context for the rest of the document that compels them to keep reading.

Mark Babbitt - The summary statement mentioned above is far more effective at showing the recruiter how you will solve their problem; how you will contribute. The summary statement can be either a short paragraph (maybe 400 characters) or five to eight bullet points that highlight your abilities, experience and soft skills.

5. How important is it to include elements of your personality in your resume? Can it be detrimental?

Kathy Wishart - In my opinion, certain aspects of one’s personality, as they relate to the job at hand, should come through in the resume. The employer is hiring the whole person, not just a skill set or repertoire of experience.   This lends itself to cultural fit which is a huge factor in why people stay in or leave their jobs.  But, be careful, some details are just “TMI” – too much information.  Employers don’t care to know (and don’t need to know) about things like sexual orientation, religious beliefs, and hobbies.

Dana Leavy - LinkedIN is a better place to do that, as well as a blog, or even your cover letter, because you can make the connection between the qualifications in the resume, and why you want to work for that particular company.  If you're vying for the attention of a creative company, a startup, or anywhere else where you know there's a very particular company culture that you have to appeal to, you can make that connection in the cover letter, or the other documents.  While it might seem antiquated, the resume still has to follow the old standards and function as a more formalized representation of your qualifications.  But I do think you can get a little creative with your brand - throw your volunteer or internship experience in there, maybe list your memberships & affiliations with certain groups they might find appealing. 

Mark Babbitt - Depends 100% on the industry and company. In a conservative Fortune 500 company showing a unique personality can be a huge detriment. In a start-up, non-profit or entrepreneur driven business, however, “being a character” may be exactly what you need to do to get the interview. In all cases, tailor the resume to the audience.

I want to thank all of the participants for taking the time to share their knowledge in this area. If you have any questions or comments, feel free to leave one on this post, or follow the participants on twitter and talk to them for yourself. Tune in next week where we address the following questions;

6. If you are over-qualified for the position, should you leave out some of your qualifications?

7. Chronological, Competency Based or Other? How do we organize our resumes to screen in and catch your attention?

8. Is there a better font, font-size, length etc.? When the employer doesn’t specify these things, what do we do?

9. How helpful are graphics and other media in getting through the screening process? Do you have any tips on this for applicants?

10. Is there any advice you would give to job applicants regarding their resume that you have not already addressed?